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FAQ
Yes, all our products are made in our artisan workshop in Venice
Since we have two shops in Venice now, we’re currently unable to offer a wide selection on our online shop — but we’ve found a simple and effective way to meet your request!
If you’re interested in our products, contact us via email or Instagram direct and we’ll send you photos and details of what’s currently available in our shops!
Just let us know what you’re looking for (e.g. journals, photo albums, watercolor pads, masks) and your preferred material : marbled paper, leather or velvet.
Once you’ve chosen the items you’re interested in,we'll upload the items to the website so you can complete your order on your own.
Yes, we ship worlwide.
Shipping costs and times vary depending on the country of destination.
The delivery lead time will depend on on the destination of your parcel.
Once your order has been shipped, we will send you an email with a tracking number. To track your package, you will simply have to click on the link in the email.
Tracking information, however, may not be available for the first 24-48 hours from receipt of the shipment confirmation email.
We accept returns within 14 days of purchase, provided the product is in the same condition as when received.
For more information about returns, please see our return policy page..
To request a refund, contact us via email with your order number and the reason for the return. We will provide you with instructions on how to proceed.
For more information about returns, please see Return Policy page.
We accept all major credit cards and Apple Pay.
Yes, we use advanced security protocols to ensure that all transactions are safe and secure.